Sales Operations Analyst

Overview

Business Unit
Boston/Corporate
Department
Customer Service
Requisition ID
50453
Date Posted

Description

Description

Position Summary: We are seeking a motivated and detail-oriented Sales Operations Analyst to join our team and play a crucial role in supporting our marketing and sales teams as well as our customers.  As a Sales Operations Analyst, you will be responsible for creating and maintaining reports, dashboards, and data visualization tools to track key performance indicators and identify trends that will help improve business operations.

 

Major Job Responsibilities:

 

  • Create sales reports from multiple data sources (BW/Tableau/BOBJ/SFDC/etc) to meet internal and/or external customer reporting needs
  • Provide relevant data analysis as required to identify and report customer trends
  • Work with Sales Channels and Marketing to identify reporting gaps and streamline access to pertinent data (‘Reporting Hub’) 
  • Collaborate with cross-functional teams to understand business needs and requirements for reporting and analysis
  • Succinctly communicate findings and data insights to stakeholders through PowerPoint presentations and written reports (MS Word, E-mail, etc.) on a daily, monthly or annual basis 
  • Aids in the collection of forecast data (provide historical data, and work with reps to build forecasts) for quarterly forecasts as well as annual budget targets as part of the annual budget process
  • Identify opportunities and implement solutions that enhance business processes and improve efficiency through the effective use of Salesforce functionality (i.e. forecasting at customer level in SalesForce vs. Excel)
  • Additional responsibilities as required based on the priorities of the team 

 

Qualifications:

  • Bachelor's degree in Business, or a related business-related field. MBA preferred
  • 2-5 related professional experience
  • Expert user of reporting systems such as Business Objects, Tableau, and Microsoft Office (Excel, Outlook, Word, PowerPoint specifically). 
  • Excellent analytical skills with the ability to interpret and draw insights from data.
  • Strong effective communication skills, capable of conveying complex information clearly and concisely.
  • Detail-oriented approach to analyzing information and solving problems.
  • Ability to multitask and prioritize effectively. 
  • Highly self-sufficient and self-directed. 
  • Salesforce experience a plus